Refund & Returns
Policy
Refunds, cancellations, and rescheduling, in plain language, before you book. These are the same terms in the Client Service Agreement you sign. No scripts. No fluff. Just the facts.
Four things to know
Full refund before work starts
Change your mind before I begin reviewing your intake form and materials, and you get every dollar back.
Reschedule free with 24 hours’ notice
Once per appointment, at no charge. Less notice, or a missed appointment, counts as a used session.
Work done is work paid
Once work has started, what you’ve paid covers the research, reports, drafts, and sessions already delivered.
Spread it out with Pay Later
PayPal Pay Later is the only payment plan available. Approval is up to PayPal, and payment is due before work begins.
Rescheduling and missed sessions
- Reschedule any appointment at no charge with at least 24 hours’ notice, once per appointment.
- Cancelling with less than 24 hours’ notice, or missing an appointment, counts as a used session.
Before and after work starts
- Before work starts: change your mind and you get a full refund. Work starts when I begin reviewing your intake form and materials.
- After work starts: what you’ve paid covers the work done and isn’t refundable. That includes research, written reports, resume drafts, and completed sessions.
Multi-session services
- Payment is due before work begins. To spread out the cost, PayPal Pay Later is the only payment plan available, subject to PayPal’s approval.
- Sessions not used within the stated window expire without a refund: 90 days from your first appointment, or 6 months for Offer & Negotiation Strategy.
Requesting a refund
Email angela@thejiltedrecruiter.com with your name and the service.
Refunds are issued to the original payment method within 10 business days of a written request.
Nothing ships, so nothing returns
Every service is a session or a written deliverable, so there’s no physical product to send back. The resources in the Job Search Library are free.
I can’t control employers
I’ll give you an honest, hiring-side read on your search. What I can’t do is decide who an employer hires. I don’t guarantee interviews, offers, salary increases, or hiring timelines, so refunds aren’t tied to hiring outcomes. Nobody honestly can promise those.
Angela MalagonIf anything on this page differs from the Client Service Agreement you signed, the signed agreement applies.
Ask me directly.
Send the contact form and you’ll get a personal reply from me within 48 hours. Not a bot, not a template.